Monday 1 September

Frequently Asked Questions

About Rewarding Times

What Is Rewarding Times?

Rewarding Times is a service from The Irish Times that features exclusive weekly offers from selected partners.  We provide our readers with access to unique accommodation, entertainment, travel and lifestyle offers and experiences.

How to join / sign up

How do I sign up to the Rewarding Times email?

Please click on ‘Sign-Up’ at the top of this screen, enter your e-mail address. You will be prompted with next steps to complete the process if any are required. If you have further questions, please contact Rewarding Times customer service at help@rewardingtimes.ie.

Who can sign up to the Rewarding Times email service?

Anyone interested in receiving access to unique products and experiences can sign up to Rewarding Times. Sign up today for entertainment, accommodation, dining and lifestyle offers and experiences and more.

Does it cost anything to sign up to Rewarding Times?

No, simply provide your e-mail address and Rewarding Times will send you emails featuring exclusive offers from selected partners. Each offer will be unique and have a set price should you decide to purchase.

I have signed up, but can’t login to the 'My Account' area

Please note that you can sign up to our emails without creating a Rewarding Times account. Therefore, the fact that you receive our emails does not mean you are a registered user.   You only become a registered user when you have purchased an offer.  Thereafter, you will be able to login to the My Account area.

Purchasing an Offer

How do I get today’s offer?

In order to purchase on offer, simply visit www.rewardingtimes.ie and select the offer you would like to purchase. Select the ‘Buy now’ button. Rewarding Times will then send you an email confirming your order.

What happens once I purchase an offer?

Upon purchase you will be sent an email acknowledging your order. You will then be sent your voucher when the offer closes. The voucher will include the offer details, terms and conditions and a unique voucher code.

How long is each Rewarding Times offer available?

Offers are available to purchase for up to 5 days. Please note the duration of the sales period on each offer’s individual page. Offers are available in limited quantities, so may sell out before the time allotted.

Do a certain number of people have to select the offer for it to become available?

Yes, each offer has a minimum number of purchases that are required to make it available.  This minimum will be clearly shown beside the offer.  Spread the word amongst your friends to make sure the offer is a success!

What happens if the offer doesn’t get the required minimum number of purchases?

If not enough people buy the offer, it is unfortunately cancelled. This means that nobody gets the offer and your order will be cancelled.  If you paid by debit card we will refund you the full amount.  If you paid by credit card your card will not be charged.

Purchasing an Offer as a Gift

Can I purchase the voucher as a gift for someone else?

Yes. If you are buying a voucher as a gift for someone, select the gift option in the checkout. We will email you a gift voucher and all you need to do is print it and hand it to them.

Are vouchers transferable?

All of our vouchers are fully transferable and can be redeemed by any bearer, unless specifically stated in the terms and conditions of that offer.

Does the price of the offer appear on the voucher?

No. We don't show the value of the offer or the price you paid on our vouchers.

Sharing the Offer

How can I recommend the offer to my friends?

You can recommend the offer to your friends by forwarding the offer email that you received; or by using the share tools on the offer page. 

Vouchers

When will I get my voucher?

Vouchers are only emailed out once the offer you bought is closed – which could be up to 5 days after the offer first appears. 

What if I haven’t received my voucher?

If you have not received your voucher, please first check your junk mail or spam folder as high email security settings may prevent it from landing in your inbox.  To avoid this, be sure to add donotreply@rewardingtimes.ie to your Safe Senders list in your contacts.

Otherwise, please contact Rewarding Times and have your Order Number to hand.

I have lost/deleted my voucher email? How do I get another copy?

When you buy the voucher on Rewarding Times you are prompted to create an account - consisting of an Email address and Password. If you log in using these details you will be able to view any past transactions and vouchers.

What if I cannot find my voucher?

Contact Rewarding Times and we will help you to retrieve your voucher.

I've received my e-mail voucher, what next?

Print out your voucher and bring it along when you visit the seller. Make sure that you carefully read the redemption instructions, and the terms and conditions of the offer, which are all printed on the voucher and are listed on the site. Please note you may be required to make an appointment/ booking with the seller in advance.

I've completed the checkout process but I still haven't got my voucher. What do I do?

Our offers are only available for a limited time.  Check the countdown timer on the offers page to see how long is left.  Every offer requires a minimum number of buyers before it activates.  When the time is up, and if enough people have bought the offer, you will receive your voucher via e-mail within 2 working days. If the time expires and the minimum number of vouchers hasn't been sold, nobody gets the offer and it is cancelled.

Occasionally we will post physical vouchers instead of sending e-mails. We will inform you at the time of purchasing if you'll be getting an emailed voucher or if we will be posting your voucher.

Can I combine my Rewarding Times offer with other offers?

No, unless the voucher states otherwise.

Payment Methods

What payment methods do you accept?

We accept Visa, Visa Debit, Mastercard and Paypal.

How will this purchase appear on my credit card statement?

A Voucher purchased will appear on your credit card statement with The Irish Times as the merchant name.

When will I be charged for the offer?

If you're paying by credit card, we will reserve the offer for you and a payment will be pre-authorised from your account. The offer only activates when a minimum number of people agree to buy, so if enough people buy and the offer activates, we will charge you. 

If you're paying by Visa/ debit card or Paypal, we will deduct the payment from your card straight away, but you won't get your voucher until after the offer ends. If the offer doesn't go ahead we will refund you the full amount as soon as the offer ends.

Once the offer closes you will receive a voucher from us which you can redeem with the seller.

Security

Is my payment secure with rewarding times?

Yes. We do not store your credit card information, and we always transmit your payment information via encrypted protocols known as Secure Sockets Layer (SSL).  

Is my personal data secure with Rewarding Times?

We strongly believe in the privacy of our users’ personal data and our privacy policy can be found here.

Redeeming Voucher

How do I redeem an offer I purchase from Rewarding Times?

Once your payment is processed, you will be sent a voucher. Please print it out and follow the instructions.

Do I need to make use of my offer the same day I buy it?

No, though most vouchers have an expiration date so check the offer terms and conditions for details.

How much time do I have to redeem my voucher?

This varies depending on the offer. Please see the details of the particular offer in order to see when it expires.

If I don't use the full value of the voucher in one visit, can I use the remainder later?

No, unless otherwise stated on a voucher you need to use the entire voucher in one visit. You will not receive credit or cash back for whatever you do not use.

Can I combine my Rewarding Times offer with other offers?

No, unless the voucher states otherwise.

What if I have a problem redeeming a voucher?

Rewarding Times is pleased to work with select partners to bring our readers access to unique products and experiences. If you have a problem with redemption, please contact Rewarding Times at help@rewardingtimes.ie

What if a voucher has expired?

Please make note of any redemption details regarding a particular voucher’s expiration. Once a voucher reaches its expiration date, unredeemed vouchers will become invalid and you will not be entitled to a refund.

Refunds

What if I want to return my voucher?

If you wish to cancel an order please contact us and our Customer Services Team will be in touch.

What is the Rewarding Times refund policy?

If you have not yet redeemed your voucher and you would like a refund, please contact Rewarding Times, provided the voucher has not yet expired. If you have already redeemed your voucher, and your question relates to the specific product or experience, please contact the seller. Please note that Rewarding Times is not the seller and is not legally responsible for the products or services offered. For more information, please refer to our Terms & Conditions.

What if I am not happy with my purchase?

If you're not happy with your purchase please try to resolve the matter with the seller of the product or service. If you are still not happy please contact our Customer Services team and we will be delighted to help.

My Account

I can’t log into my account

Please note that you can sign up to our newsletters without creating a Rewarding Times account. Therefore, the fact that you receive our emails does not mean you are a registered user.   You only become a registered user when you have purchased an offer.  Thereafter, you will be able to login to the My Account area.

I can’t remember my password.

The forgotten password link will send an email to your account-holding email address with a link to reset your password. Please note there can be a short time-lag before you receive this email.  Be sure to check your spam or junk folder if you do not receive the email.

Business Owners

How does Rewarding Times select its offers?

Rewarding Times works with selected partners to bring our users unique products and experiences.

What if I am a business owner interested in participating in Rewarding Times?

Please contact our team at advertise@rewardingtimes.ie or phone +353 (1) 6758585. Thank you for your interest.